| 1 | University Policy on AI & Digital Transformation | Rector Regulation on AI, Data Governance, and Digital Services | Applies to all faculties and administrative units | https://shorturl.at/2fqF9 |
| 2 | Integrated ERP System (Academic, HR, Finance) | Digital Transformation Roadmap 2023–2027 | Institution-wide integration of academic records, HR, payroll, procurement, and budgeting | https://plan.snru.ac.th/topics/50729 https://plan.snru.ac.th/topics/49018 |
| 3 | AI-Based Decision Support Dashboard | Institutional Data Governance Policy | Predictive analytics for enrollment trends, retention monitoring, and resource planning | https://db.snru.ac.th/ita_report/ |
| 4 | IoT-Based Smart Facility Monitoring | Smart Campus Initiative Policy | IoT sensors for energy monitoring, space utilization, and facility efficiency | |
| 5 | E-Signature & Paperless Workflow System | Paperless Administration Guideline | Digital document approval across rectorate, faculties, and units | https://arit.snru.ac.th/ca |
| 6 | AI Chatbot for Student & Staff Services | Digital Service Innovation Policy | AI chatbot integrated with student portal for routine inquiries | |
| 7 | Single Sign-On (SSO) Integration | ICT Security & Access Control Policy | Unified authentication across all core administrative platforms | Sakon Nakhon Rajabhat University (SNRU) implements a Single Sign-On (SSO) infrastructure to streamline unified authentication across all core administrative and academic platforms. By leveraging a centralized SNRU Account system, users experience seamless access to diverse campus services—ranging from the campus-wide Wi-Fi network to the university’s integrated ERP workflows—while simultaneously upgrading institutional cyber-security guidelines and role-based data access controls. |
| 8 | Continuous Evaluation & Upgrade Mechanism | Annual ICT Performance Review Framework | KPI monitoring, SLA tracking, periodic AI model retraining, and system upgrades | https://fix.snru.ac.th/ Sakon Nakhon Rajabhat University (SNRU) ensures continuous evaluation and operational efficiency of its campus-wide IT network through an online ICT Helpdesk and Ticketing System managed by the Office of Academic Resources and Information Technology (ARIT). SLA Tracking & Issue Resolution: The online troubleshooting platform acts as a centralized repository for receiving and managing network, hardware, and internet-related issues from students and staff. Every ticket automatically logs the submission time, allowing the IT department to track Service Level Agreements (SLAs) and ensure that critical network dropouts or technical glitches are responded to and resolved within the stipulated timeframes (e.g., within 2–4 hours). KPI Monitoring & Infrastructure Upgrades: The data compiled from annual helpdesk tickets serves as a vital KPI monitoring tool. ARIT analyzes the frequency, location, and types of reported issues to identify infrastructure weak points. This data directly drives decision-making for scheduled System Upgrades, such as expanding Wi-Fi access points in high-traffic academic areas or replacing aging physical routing hardware. Continuous Feedback Loop: By utilizing automated feedback and ticket closure logs, the university establishes a continuous evaluation mechanism that minimizes technical downtime, optimizes IT personnel allocation, and supports a seamless digital learning environment. |
